Shipping policy

Shipping Policy for Prāna

1. Processing Time:

• All orders are processed within 2 business days. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Costs:

• Shipping charges are calculated at checkout based on the weight of your order and delivery location. We offer the following shipping options:
  • Standard Shipping: 1-2 days – 50AED
    
  • Free Shipping: Available for orders over 250AED (conditions apply).

3. Shipping Methods:

• We use trusted carriers like for reliable delivery. You will receive a tracking number once your order has shipped.

4. International Shipping:

• We do not offer international shipping as of now ( Feb 2024 ) to ship to South Africa you can shop on www.musebeauty.co.za. 

5. Shipping Restrictions:

• We currently do not ship outside of the UAE. If you have any questions regarding shipping areas, feel free to contact our customer service team.

6. Order Tracking:

• Once your order is shipped, you will receive an email with a tracking number and link to track your package.

7. Lost or Damaged Shipments:

• If your order is lost or damaged in transit, please contact us at info@thepranashop.com within 5 days, and we will assist you in resolving the issue.

8. Shipping Delays:

• While we strive to meet estimated shipping timelines, delays may occur due to unforeseen circumstances such as weather, high demand, or other factors beyond our control.

9. Address Accuracy:

• Please ensure your shipping address is correct at checkout. We are not responsible for incorrect addresses or items lost due to address errors.

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